Tango Tours Ltd - Terms & Conditions
Your contract is with Tango Tours Limited registered in England and Wales, number 06488315, ATOL holder number 10002.
These conditions apply to all Holidays and govern your relationship with Tango Tours Ltd. Please read them carefully before making a booking. A contract will exist when we accept your booking and issue our confirmation invoice. You must be over 18 to book a Tango Tours holiday. The contract and all matters arising from it shall be governed by English & Welsh law. It is important to check the details on your invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes later.
Prices and website accuracy
The information and prices shown on this website and brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. Once you have made a booking and we have issued our confirmation invoice, the price can only be varied due to a significant increase in our costs or an increase in charges, fees, taxes or similar items as a result of governmental action.
We consider adequate travel insurance to be essential to cover the cost of assistance, including emergency repatriation, in the event of illness or other problems occurring during your holiday. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Your financial protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate
Payments - Prices
In order to confirm your chosen arrangements, you must pay a deposit of 100% of the international flight cost, plus 20% of the remaining balance of the package per person. The balance of the cost of your arrangements is due 70 days prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you and retain your deposit. We accept payment by cheque, credit card, debit card, personal Visa and Mastercard credit cards, subject to a handling charge of 2%. There is no charge for debit card payments. Cash may be taken with prior arrangement. The prices on this website are correct at time of website publication, however, Tango Tours reserves the right to raise or lower its prices at any time. Before you make a booking we will give you the up-to-date price of your chosen Holiday, including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Once you have made a booking and we have issued our confirmation invoice, the price can only be varied due to a significant increase in our costs or an increase in charges, fees, taxes or similar items as a result of governmental action. However, there will be no change to the cost of your holiday within 10 days of departure.
Amendments by you
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the 'lead name'. You will be asked to pay an administration charge of £50 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made. Only one change of departure date, per booking may be permitted. Any change in departure date will be treated as a cancellation and full cancellation charges will apply. You will be asked to pay an admin fee of £50 per person and a new deposit per person to secure the new departure dates. However, we will discount the new booking with the original deposit amount paid. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost.
Cancellation by you
You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail or fax (not e-mail) from the 'lead name' and signed by the signatory of the booking form must be received at our offices. Tango Tours Ltd, 7 Bridge St, Aberystwyth, Ceredigion, SY23 1PY. Cancellations are effective on the day they are received by Tango Tours. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure the company receives your notice of cancellation.
Holiday Cancellation Charges (per person)
When Notified Charges (% of holiday cost)
More than 75 days before departure Loss of deposit only
50 - 75 days before departure 50%
25 - 50 days before departure 75%
Within 25 days of departure 100%
Amendments or cancellations by us
We make careful arrangements with airlines, hotels and service operators to ensure that we are able to provide you with the holiday as described. However, in exceptional cases, it may be necessary to make changes to your holiday arrangements (including airlines, flights, accommodation, transport or services) due to circumstances beyond our control. Flight times are given only as indications, and finalised times will be shown on your tickets. When minor changes are necessary, we will do our best to ensure that they do not affect your holiday. If a major change is necessary (defined as a change of itinerary so that you are no longer able to visit a designated overnight destination or an appropriate alternative destination, a change of accommodation to a lower standard or category affecting a significant part of your holiday, or a change of flight time of more than 12 hours to your flights to South America) or if we have to cancel your holiday, we will contact you and offer you the choice of: 1. Accepting the changes to your holiday; 2.Purchasing another available Tango Tours holiday; 3.Cancelling your holiday with a full refund. If we have to cancel or make major changes to your holiday less than 70 days before departure, other than in the event of force majeure (see section below), you will also be entitled to compensation at the following levels:
Amendment Compensation (per person)
When Notified Compensation
More than 75 days before departure £25
50 - 75 days before departure £50
25 - 50 days before departure £75
Within 10 days of departure £100
Alterations or cancellations by you or us in the event of force majeure
Force majeure means unusual and unforeseeable circumstances beyond the company's control or the control of our suppliers, the consequence of which neither the company nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought weather conditions, epidemics or outbreaks of illness and level of water in rivers. If we have to make alterations to, or cancel, your holiday in the event of force majeure, we will contact you and offer you the above choices. However, compensation will not be paid. If, in the event of force majeure, we are still able to operate your holiday but you wish to cancel, please contact us to discuss the options. We will endeavour to recover from suppliers, and refund to you, monies paid for your holiday, but where we are unable to do so, you may be able to claim for irrecoverable costs from your travel insurance.
Please bear in mind that we have no control over international or national air carriers, and therefore schedules may change due to no fault of our own. We will do all we can to ensure the smooth flow of all your transport connections, but it is your responsibility to check exact times of flights and reconfirm these. This is particularly important for internal flights within South America, which can be rearranged at short notice. Tango Tours accepts no responsibility for the consequences of flights missed due to the client's failure to reconfirm. When you travel with an airline, the Conditions of Carriage of that airline apply, some of which will limit or exclude liability. These conditions are the subject of International Agreements between countries. Flying to South America involves long flights and may require changes in other airports. It is your responsibility to arrive at the departure airport at the appropriate time and to check in for your international flight, and to change aeroplanes if necessary at intermediate airports. If you wish to sit in a specific seat or section of the plane, or wish to sit with other people on the flight, it is recommended that you check in early or check in online. It is sometimes possible to reserve seats directly with the airline by telephone or online prior to travel. Airlines do not allow more than one booking per passenger on a flight and may automatically cancel seats if they are held by more than one operator. Clients are responsible for ensuring they are not holding flights with another operator. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.
When you book a Holiday with Tango Tours Ltd you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
In the unlikely event that you have any reason to complain or experience any problems with your holiday arrangements whilst away; you must immediately inform our representative and the supplier of the service(s) in question. Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, you must write to us within 30 days of your return to the UK giving your booking reference and full details of your complaint. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint. This may affect your rights under this contract.
Clients are responsible for ensuring that all immigration and health requirements are fulfilled, for obtaining travel documents, including passports, visas and vaccination certificates, and for ensuring that these are all in order, including for any intermediate stops on international flights. If the name on your airline ticket does not match that on your passport, you must inform us as soon as you receive the ticket. Change of name may incur additional costs, dependent on airline. We require your passport details to issue some tickets. If these change after you have given them to us, you must inform us. It is your responsibility to behave in a responsible, restrained and sober manner when dealing with local authorities, fellow travellers and our local representatives. By taking a Tango Tours holiday, you agree to accept the authority and decisions of our employees and representatives. If, in the opinion of such people, your behaviour or health before the departure of a tour is likely to threaten the safety, comfort or progress of that tour, then you may be excluded from the tour without refund or compensation. It is your responsibility to obey local laws, otherwise you may be excluded from the holiday and we will cease to have any responsibility for you. Please bear in mind that travel in South America (and occasionally other countries within your tour itinerary) is not the same as travel in the UK, and minor inconveniences and delays may arise due to weather conditions, strikes, demonstrations, the poor state of roads or for other reasons. By travelling with Tango Tours, you are implicitly accepting this the way of life in our destinations.
Our responsibilities to you
Tango Tours is dictated to ensuring that your holiday is as described. If a part of your holiday is not provided as promised, and this affects the reasonable enjoyment of your holiday, we will pay compensation appropriate to the circumstances, limited to the price of the service concerned. Tango Tours accepts responsibility for illness, personal injury or death caused as a direct result of the direct acts and / or omissions of our employees, agents, suppliers or sub-contractors while acting in the course of their employment to provide services or arrangements for your holiday that you have booked with us in the UK. We do not accept responsibility for illness, personal injury or death where there has been no fault of our employees, agents, suppliers or sub-contractors, or as a result of taking part in any activity which does not form part of the holiday booked through us in the UK. Where illness, personal injury or death arises in the course of air travel, rail travel, sea travel or hotel accommodation, the amount of compensation you may receive is limited in accordance with the provisions of any International Convention. If illness, personal injury or death is suffered as a result of taking part in an activity where a third party is involved, we shall, at our discretion, offer advice and assistance to aid in the resolution of the issue, provided you inform us within 90 days of the occurrence.
Most scheduled airlines have a baggage allowance of between 20kg & 46Kg per passenger (international flights). Internal flights within South America carry a restriction of 15kg per passenger (unless you fly with the same airline internationally, where you will have the same allowance). Baggage excess may be charged if this weight is exceeded. Please check with us for allowance appropriate to the booked airline(s) as well as excess baggage charges prior to departure. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of your luggage in storage. Tango Tours accepts no responsibility for the delay, loss or damage of luggage.